1. Introduction

Welcome to Lotus Therapy and Spa. This Privacy Policy explains how we collect, use, and protect the personal information of visitors to our website https://lotustherapyandspa.com and clients who use our services. By accessing our site or booking a service, you agree to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Full name, email address, phone number, billing information.

• Booking Details: Date/time of service, preferences, appointment notes.

• Technical Information: IP address, browser type, referral source, and device data.

• Communication Data: Messages, emails, or contact form submissions.

• Review Submissions: Feedback you provide after using our services.

3. How We Use Your Information

We use the collected data for:

• Scheduling and confirming your appointments.

• Sending email/SMS reminders and updates.

• Improving our services, website functionality, and customer support.

• Processing payments and transactions.

• Handling inquiries or feedback.

• Complying with legal and regulatory obligations.

4. Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Payment processors for billing (e.g., Stripe, PayPal).

• Booking plugin providers for calendar and scheduling.

• Email service platforms (e.g., Mailchimp, Sendinblue) to manage communication.

• Law enforcement or government agencies when required by law.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and monitor usage analytics. Cookies help us:

• Remember user preferences.

• Analyze site performance.

• Improve user interface and navigation.

You can control cookie settings in your browser or decline tracking using third-party tools.

6. Data Security

We implement robust security protocols to protect your data, including:

• HTTPS encryption.

• Secure login and admin access.

• Regular plugin/theme updates.

• Firewall and malware scanning.

However, no method is 100% secure. We cannot guarantee absolute protection.

7. Your Rights and Choices

You have the right to:

• Access or request a copy of your personal data.

• Correct or update your information.

• Request deletion or restrict processing of your data.

• Withdraw consent at any time.

• File a complaint with a data protection authority if needed.

To exercise these rights, please contact us at autierap@gmail.com.

8. Third-Party Services

Our site may link to or use third-party services like Google Analytics, booking software, or review tools. These services have their own privacy policies, which we encourage you to review.

9. Children’s Privacy

We do not knowingly collect or process personal data from anyone under the age of 16. If we become aware of such collection, we will take steps to remove the information.

10. International Users

If you are accessing our website from outside Canada, your information may be transferred to, stored, and processed in Canada, where our servers are located.

11. Changes to This Privacy Policy

We may update this policy periodically. Updates will be reflected on this page with a revised effective date. We encourage users to review this page regularly.

12. Contact Information

For questions about this policy or your data:

Lotus Therapy and Spa
Website: https://lotustherapyandspa.com
Email:  autierap@gmail.com
Phone: +4699902743
Address: 14650 Landmark Boulevard, Dallas, TX, US